What is a ‘pre-authorisation’ and is it costing me more?

You may notice that we take a small pre-authorisation amount at the start of each session to ensure a charge can be paid for in full (just like at the petrol pump, but less smelly).

Rest assured, this is not a payment, just simply a hold on your account which will disappear to reflect the real cost of the charge session after you’ve charged up. Depending on your bank, this can take a few days, but usually resolves straight away.